Exchange Policy

NO CANCELLATION/REFUND/RETURN/EXCHANGE SIZE, except for:

Defective Items that is reported within 5 working days upon receive the package:
Item torn
Item big stained

All reasons listed below (a-f) are NOT considered defects:
a) colour variation from product photos, e.g. fuchsia vs red.
b) slight design variation from product photos, e.g.print patterns and arrangements, lace arrangements, etc.
c) slight size variation of within ±3inches on measurements
d) minor imperfections, e.g. loose threads, crease marks and etc.
e) self-inflicted damage or cut to the product.
f) customer's subjective opinions on product quality and preference.(inner lining torn, inner ribbon loop torn, etc)
g) returned item must be in a new condition, unwashed & unaltered condition with all original packaging

Proof of defect must be verified by FUSTAANN Return to be eligible

ALL RETURNS MUST BE SENT BACK WITHIN 3 WORKING DAYS (MALAYSIA) / 5 WORKING DAYS (OUTSIDE MALAYSIA)

Return Shipping costs:
Reimburse by FUSTAANN in terms of Gift Card 
Exchange Shipping costs: Borne by FUSTAANN
Initial Shipping costs (processing fees*): Borne by FUSTAANN
Buyer receives: FUSTAANN will send a brand new exact piece to buyer once the defective item is received.

Customers are advised to email us first at fustaann@gmail.com with your #ORDER ID and product details before returning the product.

RETURNS
Method 1: Return Via Post Office (RM7 and above depending on weight) 1-3 Working Days To Arrive to FUSTAANN.

Please email us at fustaann@gmail.com or Whatsapp +60 19-274 9324

** Please be aware the order cannot be cancelled once they have been placed. 

**Please note any refunds will be made through store credits (Gift Card) only. 

What is Store Credit?

A Store Credit is a gift card that is available for you to use towards a future purchase through fustaann.com only. Please note that a store credit has no expiry date and cannot be transferred to another person or account and may not be purchased.