Refund Policy

NO CANCELLATION/ REFUND/RETURN/EXCHANGE SIZE, except for:

Defective Items:
Item torn
Item big stained

All reasons listed below (a-f) are NOT considered defects:
a) colour variation from product photos, e.g. fuchsia vs red.
b) slight design variation from product photos, e.g.print patterns and arrangements, lace arrangements, etc.
c) slight size variation of within ±3inches on measurements
d) minor imperfections, e.g. loose threads, crease marks and etc.
e) self-inflicted damage or cut to the product.
f) customer's subjective opinions on product quality and preference.(inner lining torn, inner ribbon loop torn, etc)

Proof of defect must be verified by FUSTAANN Return to be eligible

ALL RETURNS MUST BE SENT BACK WITHIN 3 WORKING DAYS (MALAYSIA) / 5 WORKING DAYS (OUTSIDE MALAYSIA)

Return Shipping costs:
Reimburse by FUSTAANN in terms of Gift Card 
Exchange Shipping costs: Borne by FUSTAANN
Initial Shipping costs (processing fees*): Borne by FUSTAANN
Buyer receives: FUSTAANN will send a brand new exact piece to buyer once the defective item is received.

Customers are advised to email us first at fustaann@gmail.com with your #ORDER ID and product details before returning the product.

RETURNS
Method 1: Return Via Post Office (RM7 and above depending on weight) 1-3 Working Days To Arrive to FUSTAANN.

Please email us at fustaann@gmail.com or Whatsapp +60 19-274 9324

 

** Please be aware the order cannot be cancelled once they have been placed. 

**Please note any refunds will be made through store credits (Gift Card) only. 

What is Store Credit?

A Store Credit is a gift card that is available for you to use towards a future purchase through fustaann.com only. Please note that a store credit has no expiry date and cannot be transferred to another person or account and may not be purchased.