Shipping Policy

  • Malaysia & Singapore: Ninjavan
  • Rest Of The World: DHL Express
  • Available for Klang Valley only.
  • Delivery Hours:
    • Monday to Friday: 9AM to 4PM
    • Saturday: 9AM to 1PM
    • Sunday: CLOSED
(Orders placed after 4PM will be processed the next day. For Saturday deliveries, cut-off time is 1PM)
  • No refunds will be issued if:
    • Customer is unavailable at the delivery location during the scheduled delivery time.
    • Package goes missing.
    • Delivery details are not within Klang Valley area.
  • Peninsular Malaysia: 3 to 5 working days
  • Sabah and Sarawak: 7 to 10 working days
  • International deliveries: 10 to 14 working days

You will receive an e-mail with the delivery status once your order is processed. You might want to check your junk mail just in case you are unable to locate it.

Kindly inform our customer service on WhatsApp at +6019 274 9324 before your order is processed.

You are responsible for paying any tariffs, taxes, and customs fees. For orders sent internationally, we are unable to take on any delivery risk or liability for import clearance, duties, or other costs.


Since these fees differ greatly between nations, we are unable to estimate the total cost.

In-Store Appointment

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