Refund Policy

NO REFUND/RETURN/EXCHANGE SIZE, EXCEPT for:

Defective Items:
Item torn
Item big stained

All reasons listed below (a-f) are NOT considered defects:
a)colour variation from product photos, e.g. fuchsia vs red.
b)slight design variation from product photos, e.g.print patterns and arrangements, lace arrangements, etc.
c)slight size variation of within ±3cm on measurements
d)minor imperfections, e.g. loose threads, crease marks and etc.
e)self-inflicted damage or cut to the product.
f)customer's subjective opinions on product quality and preference.(inner lining torn, inner ribbon loop torn, etc)

*Proof of defect must be verified by FUSTAANN Return to be eligible*

ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA)/
10 WORKING DAYS (OUTSIDE MALAYSIA)

Return Shipping costs:
Reimburse by FUSTAANN in terms of credit note
Exchange Shipping costs: Borne by FUSTAANN
Initial Shipping costs (processing fees*): Borne by FUSTAANN
Buyer receives: FUSTAANN will send a brand new exact piece to buyer once the defective item is received.

Customers are advised to email us first at fustaann@gmail.com with your#ORDERID and product details before returning the product.

RETURNS
Method 1: Return Via Post Office (RM7 and above depending on weight) 1-3 Working Days To Arrive to FUSTAANN.

Please email us at fustaann@gmail.com